What you'll learn?
- How managers inadvertently reward negative and destructive behaviours?
- The steps you need to act on in order to keep total control of the situation
- The four types of problem employees there can be and how they become a problem
- How to turn around the gossip, gab and the grapevine to create more empowered employees?
- How to tell when someone is lying to you and how to confront them on it?
- When to focus on the behaviour you see and not the attitude behind it?
- How to identify all the forms of bullying there are that you need to control?
- How to stop the rumour mill before it gets started with a policy of transparency?
- Why people want to ‘push your buttons’ by their off-side or inappropriate comments?
- The D.I.S.C. Personality Profile – that teaches how people do what they do - good or bad
- How to control the unwritten rules of the office that becomes the negative culture to discipline?
- How to adopt great techniques to use when employees blame others or deny responsibility?
Overview of the webinar
Bad attitudes, jealousy and disruptive behaviour will sabotage hospital morale, lower self-esteem and reducing teamwork and productivity and could even lead to being featured in the media for all the wrong reasons. You can’t afford to let toxic behaviour infect a department. While managers may be tempted to ignore it or give in, the wrong thing to do, and tolerating it by anyone is not to be considered. This session will show you how to neutralize gossip and put a system in place to ensure it does not re-occur, starting with that of Zero Tolerance and workplace reprimands. The destructive effects of blaming others, griping, pessimism and of always passing the buck needs to be stopped. You will learn to keep emotional control and tame disruptive and destructive behaviour fast.
Why should you attend?
Anyone who has to deal with disrespectful, uncivil, angry, toxic people and their behaviours. Everyone involved in improving the customer/patient experience through a very effective staff engagement, development and training process. That would include CEO’s, CNO’s, HR and Customer Service Supervisors and Managers.
About the speaker
Years of Experience: 48+ years
Bruce Lee has been educating and inspiring audiences with practical and proven information they can immediately implement into the personal and professional lives and for improved business growth or efficiency. A varied business and leadership backg