What you'll learn?
Definitions
Examples of Assertiveness Language
Body Language
Cultural and Style Differences
Feedback on Behavior not the Person
Negotiation
Summary and Conclusions – things to remember
Overview of the webinar
In order to be effective in getting what you want and need, how you communicate both verbally and non-verbally will matter a great deal. Assertiveness is neither aggression, nor passivity/docility. It is the art of clearly stating what you want and need in a congruent manner. This course offers several examples of what to do, how to do it and what not to do. It also deals with common workplace problems and shows how assertiveness increases your chances of successful decisions, negotiations and conflict resolution.
Why should you attend?
Participants will explore styles of communication, cultural differences, body language, and differences in style. They will recognize the importance of being congruent in their own presentation and discover techniques for effectively responding to those who do not comply with their requests. Participants will understand how assertive communication increases the chances for a win/win negotiation and why that is of value.
People from all over the world are working together and need to be effectively managed. Superbly skilled technical people are often promoted into management without “soft-skill” training or experience. Assertiveness is a very important aspect of communication especially for management at all levels.
Who Will Benefit?
HR Professionals
CEO
Senior Vice President
Vice President
Executive Director
Managing Director
Regional Vice President
Area Supervisor
Managers
Project Managers
About the speaker
Years of Experience: 25+ years
Suzanne Blake, PCC, is an International Coach Federation (ICF) Professional Certified Coach with 25 years of experience in Executive, Management and Productivity Coaching, with a focus on engaging Leadership and Training, as well as Human Resources