Course "Developing Conflict Resolution Skills- Turning Conflict into Opportunity" has been pre-approved by HRCI as eligible for 1 credits towards a participant's recertification upon full completion.
*The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program.
Overview of the webinar
People often assume that conflict is always negative. This is not true! People are inherently different, and conflict simply happens when those differences come to light. Viewing conflict in this way can help us maximize the possible positive outcomes of the problem at hand. Equipped with a conflict resolution process, people can explore and understand those differences, and use them to interact in a more positive, productive way.
Wherever two or more people come together, there is the possibility of conflict. This course will give participants a six-step process that they can use to modify and resolve conflicts. Participants will learn crucial conflict resolution skills.
Area Covered In The Webinar
“The major topics that will be covered”
- Learn Positive Conflict Management Skills
- Creating an Effective Atmosphere
- Creating Mutual Understanding
- Finding Common Ground
- Getting to the Root Cause
- Understand phases of the conflict resolution process
- Understand styles of conflict resolution
- Be able to adapt the process for different types of conflicts
- Learn tools to prevent conflict
Who Will Benefit?
- HR Professionals
- Leaders
- Managers
- Supervisors
- Team Leaders
About the speaker
Years of Experience: 38+ years
Dr. Myra Hubbard, Ph.D. is Executive Vice President, Hubbard & Hubbard, Inc. and President and CEO of the Hubbard TAP-IN® Women’s Self-Empowerment Institute.
Dr. Myra Hubbard has many years of successful experience providing consultation to executi